Creating your house rules

Clear and concise house rules are a crucial part of your property information. Any rules or guidelines regarding your property, the area it’s located in or desired guest conduct should be included in this section of your property’s profile. That way, guests know exactly what to expect when making a booking at your property.

Where to add or update your house rules

Step 1: Log in to your Host Profile

Step 2: Click on ‘Pricing’ > ‘Pricing Options’ > ‘House Rules’

Step 3: Edit your rules in the allocated block

Step 4: Once you have completed the editing, click on ‘Save All’

What the house rules should contain

The house rules should include essential information that guests need to know before booking. It is important to keep the rules short and easy to follow because it appears on the guest's quote. These guidelines are in place to ensure the comfort, safety, and enjoyment of all guests. The following points are important to mention:

• Smoking policy

• • Is smoking allowed, restricted to certain areas, or entirely prohibited?

• Pet policy

• • Are pets allowed, and are there any size or breed restrictions, additional fees, etc.?

• Hunting policy

• • It's important that guests are aware if hunting takes place on your property. Only use the wording “Hunting takes place on the premises” if this is the case. 

• Quiet hours

• • This usually applies to shared spaces or residential areas.

• Any unique features or limitations of the property

• • If applicable, include the usage instructions for certain items, e.g. the hot tub, or mention pool safety rules, etc.

• Gravel roads leading to the property

• • Mention the length and conditions of the road, and if a special vehicle is required to access the unit.

• People who live on the premises

• • Mention if you or any other staff member resides on the premises.

• Stairs

• • Mention if the property has stairs and what areas of the property are accessed via the stairs.

• Reservations or conservation areas

• •  If applicable, include the entry fees or driving permit fees etc., and mention if only cash is accepted. 

• Optional extras 

• • Include any optional extras without mentioning the rates as it is subject to change. Example: Breakfast can be provided by prior arrangement and at an additional cost per person.

Please note that the following should not be included in the house rules:

• Indemnity information, e.g. facilities used at own risk and properties won’t be liable for any damages or injuries that occur. 

• Contact information or details that bypass our booking system.

• Cleaning, admin, or breakage fees. 

Please note that any additional details can be sent to the guest directly before they check-in.