Help CenterOnce a booking is confirmed, it's essential to be prepared for a seamless arrival and departure experience. We'll provide you with valuable tips on what to do once a booking is confirmed, how to ensure a smooth check-in process and helpful advice for after check-out. Follow these tips to ensure your guests have a stress-free and enjoyable stay from beginning to end, leading to positive reviews and future bookings.
What to do once a booking is confirmed
Send a welcome email or WhatsApp message to the guest and include the following information:
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The correct address and Google Maps pin location of the property
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Instructions for accessing the property and parking information
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Contact details for easy communication
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Check-in and check-out times
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Any additional information guests should be aware of
Tips for a smooth check-in
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Provide clear check-in instructions to avoid misunderstandings
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Ensure the property is clean and up to standard
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Ensure guests feel welcomed. If you can't do the check-in in person, make sure guests feel welcomed by:
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Providing a manual in the unit/room to help them find what they need
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Offering recommendations for sightseeing, dining, and activities in the area
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Letting guests know that you're available if they need assistance
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Tips for after check-out
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Encourage guests to leave a review about your property. Reviews help to get more bookings in the future.
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Review the guest on our platform to assist future hosts when they receive an enquiry from the guest.