Help CenterSetting clear expectations helps ensure a pleasant stay for both you and your guests. While most guests are respectful, there may be times when a gentle reminder about your house rules is needed during their stay. Here’s how to handle these situations politely and professionally.
1. Stay Friendly and Polite
Always assume good intentions and approach your message with warmth. A respectful tone can go a long way in avoiding any awkwardness or defensiveness.
2. Be Clear and Direct
Your message should be easy to understand and to the point. There’s no need to be overly formal — just aim for a kind and conversational tone.
3. Refer Back to the House Rules
If the rule in question was included in your house rules or check-in instructions, it’s helpful to reference this. It reminds the guest that the rule was shared in advance.
Common Situations & Suggested Messages
Here are a few examples of typical scenarios and polite messages you can send:
|
SITUATION |
SUGGESTED MESSAGE |
|
Smoking in or near the unit |
"Hi [Guest's Name], just a friendly reminder that smoking isn’t allowed in the unit – there is a designated area outside for this. Thank you!" |
|
Noise complaints |
"Hi [Guest's Name], just a reminder that quiet hours are from 10 pm. Thanks for helping us keep things peaceful for everyone!" |
|
Unregistered visitors |
"Hi [Guest's Name], please remember our house rule of no additional visitors unless arranged beforehand. Let me know if you’d like to discuss!" |
|
Pets not allowed |
"Hi [Guest's Name], unfortunately, our property is not pet-friendly, as mentioned in the listing. Please let me know if I can assist." |
Final Tip
Most of the time, guests simply forget a rule or overlook it unintentionally. A kind, respectful reminder is usually enough to resolve the situation quickly and easily.
If a guest continues to break house rules after receiving a reminder, please feel free to contact the LekkeSlaap Bookings team for support or further guidance.