How to manage your account

By familiarising yourself with the features and functionalities of Booking Payments, Invoices, Refunds, and Banking Details, you can streamline the management of your property's finances, thereby enhancing your hosting experience.

Booking Payments

This section is used to track the following:

• Pending payments

• Booking statuses

• Cancelled bookings

• Refunds owed

• Commission charges and changes

Please note that if a valid booking does not appear in this section, it means the funds have not yet cleared in our account and the Accounts Team has not been able to schedule the payment yet. This typically applies to credit card payments and, in some cases, EFT payments.

Click on the booking reference number to view the following:

• Commission

• Customer payments

• On-payments to host

• Booking edits

Click on “+ Display Settled Bookings” to view payments that have already been settled with the host.

Your Booking Payments

We’ll hold the deposit for your bookings until seven days before the stay takes place. This way, you don’t need to manage or set aside the funds in case of cancellations. Refunds due to cancellations are rare, but they do happen from time to time. The held amount will always be displayed to you.

Statements

Hosts can download detailed or summary statements for each property in either PDF or CSV format.

For portfolio statements:

• Hosts can select all properties when downloading statements, providing a comprehensive overview that includes financial details for all listed properties in their portfolio.

Invoices

Hosts can view and download monthly invoices from this section, detailing the number of confirmed bookings, the applicable commission charged, and the corresponding VAT amount for each booking.

Refunds

• Hosts will find a refunds page where they can track cancellations, adjustments, and other booking changes that result in owed funds to Tripco.

• Our banking details and the total amount owed will be displayed at the bottom of the page, along with a payment link for credit card transactions.

• Contact details for our accounts team are also provided for any disputes or inquiries.

Bank Details

• Hosts can enter their bank details on this page and upload proof of their bank details.

• If the property is registered for VAT, hosts can indicate this by entering the registered VAT number and vendor name.