How to respond to a guest's message

It's crucial to prioritise clear and personalised communication with your guests. Good communication is key to ensuring a pleasant booking experience and stay. 

Step 1: Log in to your Host Profile.

Step 2: Click on 'Enquiries & Bookings' > 'Quotations Sent' or 'Confirmed Bookings' depending on the booking status. 

Step 3: Click 'View' on the right side of the guest’s name. There will be a 'New' icon above the view button indicating a new message from the guest. 

Step 4: Scroll down to the bottom of the page to 'Messages'.

Step 5: Respond and click on 'Send Message'.

Tips on responding to a guest’s message

• Make sure you address all the questions the guest might have.

• Be friendly and welcoming.

• Try to address the guest in their preferred language.

• Make sure to check the booking details before responding to ensure that you’re sending the correct response to the correct guest.