How To Suggest an Alternative Option to a Guest

Suggesting alternative dates or rooms is a great way to secure a booking when a guest’s first choice isn’t available. Follow the steps below to offer alternative options either before or after sending a booking offer.

Suggesting Alternative Rooms or Dates Before Sending a Booking Offer

Step 1: Log in to your Host Profile.

Step 2: Click on ‘Requests & Bookings’ > ‘Booking Requests’.

Step 3: Click ‘View’ on the right side.

Step 4: Select ‘Change Rooms/Dates’.

Step 5: Choose different dates (if applicable).

Step 6: Choose a different property (if applicable).

Step 7: Select alternative rooms or units and specify the number of guests per room/unit.

Step 8: Add a friendly message explaining the changes or suggestions you’re offering.

Step 9: Click ‘Proceed to Booking Offer’.

Step 10: Review and edit the alternative booking offer.

Step 11: Click ‘Preview Alternative’ to confirm everything is correct.

Step 12: Send the alternative booking offer to the guest.

Suggesting Alternative Rooms or Dates After a Booking Offer Has Been Sent

Note: This option appears only once a guest messages you asking to change their original booking offer.

Step 1: Log in to your Host Profile.

Step 2: Click on ‘Requests & Bookings’ > ‘Booking Offers Sent’.

Step 3: Click ‘View’ next to the relevant booking.

Step 4: Select ‘Edit Booking Offer’.

Step 5: Choose new dates (if applicable).

Step 6: Select different rooms or units (if applicable).

Step 7: Review the updated offer.

Step 8: Preview all changes to ensure accuracy.

Step 9: Send the updated booking offer to the guest.