Offer Guests a Non-Refundable Rate Option

1 min. readlast update: 09.12.2025

You can now offer guests a non-refundable rate! This offers them a more affordable option with a 10% discount, while providing you with added security as a host. The discount stacks with your existing cancellation policy and any other discounts you’ve set up, but it’s only available if 100% of the deposit is refundable at the time of setup.

How to set it up

  1. Go to your ‘Rates’ section in your property profile.

  2. Toggle on ‘Non-Refundable Rate’.

  3. Click ‘Save’.

The discount will automatically apply to all rooms and units at your property.

Why it’s worth doing

For guests

Non-refundable rates give travellers a budget-friendly option, which can be especially appealing to those confident in their travel plans.

For hosts

Non-refundable bookings guarantee revenue upfront and reduce the risk of cancellations, offering more predictable earnings. Plus, the discounted rate makes your property appear more competitive in search results, helping you stand out to price-conscious guests.

 

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