Help CenterMaintaining the security of your business is paramount as a host. Phishing attempts, which aim to steal personal or financial information, are increasingly sophisticated. This guide will help you to identify and avoid phishing scams and manage suspicious emails effectively.
Recognising Phishing Attempts
Phishing attempts often arrive via email, and while some might be flagged by your email client or sent to your spam folder, others can slip through. Here’s how to spot them:
1. Urgent and Pushy Language
Scammers frequently use urgent language to create a sense of urgency, threatening to remove your listing or impose a penalty if you don’t act quickly.
2. Unexpected Urgent Requests
LekkeSlaap will only send urgent requests with prior communication. If you receive an urgent email demanding immediate action, wait to respond. Instead, verify any internal updates with your Support Consultant or Booking Agent and report the email to our Support Team.
3. Suspicious Email Addresses
Never trust the display name or domain in an email at face value. Always check the email address in the ‘From’ header. Here are trusted LekkeSlaap email addresses:
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<agent name>@lekkeslaap.co.za
Our email addresses will always end on @lekkeslaap.co.za, @viya.co.za or @travelground.com. We don’t use any other domains for communication.
If the email address looks suspicious, do not open the email.
4. Foreign Links
Check the links before clicking:
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On a computer, hover over the link to see its destination.
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On a mobile device, tap and hold the link.
If the link does not end in ‘.lekkeslaap.co.za,’ do not click it, and use online tools or antivirus programs to scan URLs for threats.
Additional Security Measures
Secure Your Devices
Keep your devices protected by installing and maintaining updated antivirus and anti-malware software. Ensure your operating system and applications are always up-to-date with the latest security patches.
Adhering to these guidelines can significantly reduce the risk of falling victim to phishing attacks and ensure the security of your LekkeSlaap account. Remember, our support team is always here to assist you. Stay vigilant, stay safe, and feel confident in protecting your business.