Reviews: How do they work?

In the world of leisure accommodation, guest reviews are incredibly important for both hosts and travellers. These reviews provide valuable insights into the quality of the stay, the accuracy of the listing, and the hospitality of the host. For potential guests, reviews help build trust and guide their choices. For you as a host, feedback from guests is essential for improving your offering and attracting more bookings. In short, guest reviews are key to creating a reliable and transparent accommodation booking experience.

How to respond to a review on LekkeSlaap

Step 1: Log in to your Host Profile

Step 2: Click on ‘Reviews’

Step 3: Click on ‘Reply’ to respond to a customer review

Step 4: Write your response and click on ‘Submit Reply’ 

Understanding the review process

• After check-out, both the host and the guest will receive an email prompting them to review each other.

• Both parties have a 14-day window to submit their reviews, which will be published simultaneously at the end of the 14 days.

• Once the 14-day period is over, reviews cannot be altered or added, as we maintain a strict lock on the system for security and to streamline the process, preventing further adjustments.

• You will receive an email every time a review has been made live for any one of your properties. 

• Please note that both the guest's review of your property and your response will be displayed on our websites within 24 hours of being published.

Understanding guest reviews

• If a guest has only received positive feedback from previous hosts, you will only see the ratings given to the guests.

• However, as soon as a guest receives a negative review from a host, you will be able to see both the ratings and the actual written text of the reviews.

• Guests will only see positive feedback from hosts when there is text included in the reviews.