Understanding Our Review Policy

Guest reviews play a big role in helping future travellers make informed decisions and offer valuable feedback to property owners. This article explains how our review system works, what we publish, and how you can respond as a host.

What Types of Reviews Are Published?

We aim to share reviews that are honest, constructive, and helpful to future guests. That means we publish both positive and negative reviews, as long as they meet our content guidelines.

Please note:

• A negative review will not be removed just because it reflects poorly on the stay.

• Unless there’s a clear reason to believe otherwise, we treat reviews as truthful and unbiased.

When Will a Review Not Be Published?

While we welcome feedback, reviews must follow certain standards. We do not publish reviews that:

1. Contain factually incorrect or impossible claims

Example: A guest says there was no sea view, but the property clearly offers one.

2. Include discriminatory or offensive language

Hate speech or intolerance towards any race, gender, religion, or sexual orientation will not be accepted.

3. Use inappropriate or explicit language

Strong profanity or graphic content that’s not suitable for general audiences will be removed.

4. Make unverified criminal accusations

Serious claims (like theft) must be supported with proof, such as a police case number.

5. Contradict themselves

If a review praises cleanliness but gives a low star rating for it, we may withhold it due to inconsistency.

6. Are not about the property itself

Feedback about the booking process or LekkeSlaap’s service should be sent to our team directly.

7. Are submitted by someone who didn’t stay

Only those who booked and stayed at the property can leave a review.

Host Responses to Reviews

We encourage hosts to respond to guest reviews, especially when you'd like to thank guests, explain something, or address concerns. A calm, professional reply goes a long way.

Please avoid:

• Aggressive or defensive tone

• Sharing any personal information about the guest

• Denying their experience outright
  
  

Even a negative review gives you an opportunity to show professionalism and build trust with future guests by leaving a well-considered response. Please read here for more guidance.

Can Reviews Be Removed?

Our goal is to treat guest feedback fairly and consistently. We only remove reviews if they clearly go against our policy. We do not remove reviews purely because they are negative.

If you feel a review may violate our guidelines, our team will assess it on a case-by-case basis.

Need Help?

If you have questions about a specific review or need help crafting a response, we’re happy to assist.

Call us: 021 203 2181

Email:

• English: properties@lekkeslaap.co.za

• Afrikaans: eiendomme@lekkeslaap.co.za 

We're here to support you.