WhatsApp Communication

WhatsApp has become an integral part of communication between LekkeSlaap and our hosts, offering a fast, convenient, and efficient way to stay informed and respond to booking-related matters. Here’s everything you need to know about how our WhatsApp communication works and how you can benefit from it.

Why use WhatsApp for host communication?

• Instant updates: Get real-time notifications on bookings, guest enquiries, and any changes to bookings.

• Convenient: No need to log into your email or portal every time — simply use WhatsApp to receive key updates and respond to enquiries.

• Efficient support: Reach out to our support team for quick assistance with any issues or questions you may have.

Key types of WhatsApp communication

• Enquiry notifications:

• Receive messages about new guest enquiries.

• Access a summary of guest requests, including dates, the number of guests, and any special requests.

• Respond promptly through the provided link to view and accept or decline the enquiry.

• When bookings are made:

• Get notified when a guest books your property.

• Receive confirmation with all the booking details, including guest information, check-in and check-out dates, and the total amount paid.

• Easily access your dashboard to manage the booking directly.

• Instant booking notifications:

• If your property is set up for instant bookings, you will be notified immediately whenever a guest makes a booking.

• Instant access to booking details allows you to prepare for a guest’s arrival without delay.

Managing your WhatsApp and SMS notifications

Hosts can manage how they receive notifications regarding bookings and guest enquiries. Here’s how you can control your WhatsApp and SMS notifications:

• Opting out via WhatsApp:

• If you wish to stop receiving WhatsApp messages but continue receiving SMS notifications, simply reply with ‘STOP’ to our host WhatsApp number: +27 21 203 2181.

• This will stop all WhatsApp notifications but keep SMS alerts active for booking enquiries and updates.

• Opting out via the host portal:

• If you opt out through the settings on your host portal, it will stop both WhatsApp and SMS notifications.

• When you opt out this way, you will only receive email notifications for booking enquiries and updates.

• To access this setting, go to your contact preferences on the host portal and choose the option for receiving mobile notifications.

How to opt in again

• To start receiving WhatsApp notifications again, you can:

• Use the ‘Opt In’ button in your host portal settings.

• Alternatively, click on the ‘Opt In’ button on our host WhatsApp chat (+27 21 203 2181), which will reactivate WhatsApp notifications.

Need help?

If you have any questions or need assistance with your WhatsApp notifications, our support team is always available to help.