Why Was My Verification Document Rejected?

As part of our activation process, all properties must be verified before they can go live on LekkeSlaap. In some cases, we may reject a submitted verification document if the information provided does not meet our requirements.

Below are the most common reasons for rejection and what each one means.

Identity Does Not Match Supplied Documents

The personal details, full name, or ID number on the document do not match the information provided in your account profile or application.

Document Has Expired

The submitted document is no longer valid or has expired. Make sure you upload current, valid documents. For example, bank confirmation letters must not be older than three months.

Document Is Unclear or Poor Quality

The submitted image or scan is blurry, too dark, cropped, or has glare covering important information, making it difficult for our team to verify the details. Make sure your image or scan is clear and easy to read before uploading it.

Wrong Document Type Submitted

The uploaded document does not match the type of document requested. For example, a bank statement cannot be submitted in place of an official identity document.

Information Is Inconsistent Across Documents

The information provided across your submitted documents does not match. Check that details such as names, ID numbers, company information, and ownership details are consistent across all documents.

Ownership or Control Structure Is Unclear

The documents provided do not clearly show who owns, controls, or is authorised to manage the property. This may happen if important links in the ownership structure are missing or if a resolution or letter of authority does not clearly identify the relevant person or entity.

Other

If your document was rejected for a reason not covered above, please contact your Onboarding Consultant for more information about what needs to be corrected.

Important Notes

• Make sure all documents are clear, valid, legible, and match the information on your account before re-uploading them.

• Make sure scanned documents show all four corners of the page, with no text or information cut off.

• Providing the correct documents upfront can help avoid delays in getting your property live.

If you have any questions or need help resolving a rejected document, please contact our Onboarding Team on 021 344 2110 or email onboarding@lekkeslaap.co.za. We’re happy to help you get your property verified and ready for bookings.